Privacy Policy

1. Introduction

This Privacy Policy describes how god77 (hereinafter referred to as "we," "us," or "our") collects, uses, discloses, and protects the personal information of users (hereinafter referred to as "you" or "your") who access and use our online gaming platform at god77.cam. This policy applies to all services provided by god77, including sports betting, casino games, live dealer games, and related entertainment offerings.

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, you must immediately cease all use of god77 services and refrain from providing any personal information to us.

god77 operates internationally and is committed to complying with applicable data protection laws and regulations. We are dedicated to maintaining the highest standards of data security and privacy protection for all our users, with particular attention to the needs and expectations of Indonesian players.

2. Information We Collect

god77 collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for an account on god77, you voluntarily provide us with personal information including but not limited to:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents)
• Contact Information: Email address, phone number, residential address, and postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account details), and transaction history
• Account Credentials: Username, password, and security questions
• Verification Documents: Copies of government-issued photo identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and proof of payment method ownership
• Communication Content: Any messages, inquiries, or feedback you send to our customer support team via live chat, email, WhatsApp, or in-app messaging

2.2 Information Collected Automatically

When you access and use god77 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and language settings
• Connection Information: IP address, internet service provider, connection type, and approximate geographic location based on IP address
• Usage Data: Pages visited, time spent on each page, clickstream data, referring and exit pages, search queries, game play history, betting patterns, deposit and withdrawal history, login and logout times, and session duration
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform performance

2.3 Information from Third Parties

In some cases, we may receive information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate deposits and withdrawals
• Identity verification services used to confirm your age and identity
• Fraud prevention and detection services that help us identify and prevent suspicious activity
• Marketing partners and affiliates who may refer you to god77

3. How We Use Your Information

god77 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your user account
• Processing your registration and completing identity verification (KYC)
• Providing access to our sports betting, casino, and gaming services
• Processing deposits, withdrawals, and other financial transactions
• Managing your account balance and transaction history
• Administering bonuses, promotions, and loyalty rewards
• Processing and settling bets and game outcomes

3.2 Security and Fraud Prevention

• Verifying your identity and age to prevent underage gambling
• Detecting and preventing fraud, money laundering, and other illegal activities
• Identifying and blocking multiple accounts or account abuse
• Monitoring betting patterns and gameplay for signs of problem gambling or suspicious activity
• Protecting the security and integrity of our platform and systems
• Investigating and resolving disputes or complaints

3.3 Communication and Customer Support

• Responding to your inquiries, questions, and support requests
• Sending transactional notifications about deposits, withdrawals, bets, and account activity
• Providing important updates about changes to our services, terms, or policies
• Sending security alerts and account verification messages
• Conducting customer satisfaction surveys and collecting feedback

3.4 Marketing and Promotions (with Your Consent)

• Sending promotional offers, bonus announcements, and special event notifications
• Personalizing marketing content based on your preferences and gaming history
• Conducting promotional campaigns, tournaments, and competitions

You may opt out of marketing communications at any time by contacting customer support or using the unsubscribe link in promotional emails. Opting out of marketing will not affect transactional or service-related communications.

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform performance and user experience
• Conducting research and development for new games, features, and services
• Monitoring and analyzing website traffic, user behavior, and engagement metrics
• Testing new features and optimizing existing functionality

3.6 Legal and Regulatory Compliance

• Complying with applicable laws, regulations, and licensing requirements
• Responding to legal requests, court orders, and government inquiries
• Enforcing our Terms & Conditions and other agreements
• Protecting our legal rights and defending against legal claims
• Fulfilling anti-money laundering (AML) and counter-terrorism financing (CTF) obligations

4. How We Share Your Information

god77 respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform and delivering services. These may include:

• Payment processors (banks, e-wallet providers, payment gateways) that facilitate deposits and withdrawals
• Identity verification services that confirm your age and identity
• Cloud hosting providers that store data on secure servers
• Customer support platforms that help us manage inquiries and tickets
• Marketing and analytics tools that help us understand user behavior
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe) that deliver casino and live dealer games

All third-party service providers are contractually obligated to protect your personal information and use it only for the specific purposes for which it was shared. They are not permitted to use your data for their own marketing or business purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms & Conditions or other agreements
• Protect the rights, property, or safety of god77, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activity
• Respond to emergency situations involving potential harm

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize us to share information with a specific partner or service provider.

5. Data Security

god77 takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Encryption

All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology—the same encryption standard used by major banks worldwide. This ensures that your personal information, financial data, and login credentials are protected during transmission.

5.2 Secure Data Storage

Your personal information is stored on secure servers with restricted access controls. Our servers are protected by firewalls, intrusion detection systems, and 24/7 monitoring. Sensitive data such as passwords are hashed and salted using advanced cryptographic algorithms.

5.3 Access Controls

Access to your personal information is limited to authorized personnel who require it to perform their job functions. All employees and contractors with access to personal data are bound by confidentiality agreements and receive regular training on data protection and security best practices.

5.4 Regular Security Audits

We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems. Our security protocols are continuously reviewed and updated to keep pace with evolving threats.

5.5 Account Security Best Practices

While we implement robust security measures, we also encourage you to take steps to protect your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) if available
• Log out of your account when using shared or public devices
• Regularly review your account activity and transaction history
• Report any suspicious activity or unauthorized access immediately

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

god77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

• Active Accounts: Information associated with active accounts is retained for the duration of your relationship with god77.
• Closed Accounts: After you close your account, we retain certain information for a period of up to 7 years to comply with legal, regulatory, and tax obligations, as well as to resolve disputes and enforce our agreements.
• Transaction Records: Financial transaction records are retained for at least 7 years to comply with anti-money laundering regulations and tax reporting requirements.
• Communication Records: Customer support communications may be retained for up to 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not inadvertently contact you again.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

7. Your Privacy Rights

As a god77 user, you have certain rights regarding your personal information. These rights may vary depending on your jurisdiction, but generally include:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your god77 account dashboard. For additional information, contact our customer support team.

7.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly in your account settings, or contact support for assistance.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions. We may retain certain information if required by law, for fraud prevention, to resolve disputes, or to enforce our agreements. To request deletion, close your account and contact customer support.

7.4 Right to Restriction

You may request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of the information or assess your request for deletion.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer this information to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to certain types of processing, including processing for direct marketing purposes. You can opt out of marketing communications at any time by contacting customer support.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

8. Cookies and Tracking Technologies

god77 uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze platform performance. Cookies are small text files stored on your device that allow us to recognize you and remember information about your visit.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality, including account login, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with our platform, helping us identify areas for improvement.
• Functionality Cookies: Remember your preferences (language, currency, game favorites) to personalize your experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness (used only with your consent).

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our platform.

9. Children's Privacy

god77 is strictly an adult-only platform. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age, the legal gambling age in Indonesia. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account.

If you believe a minor has provided personal information to god77, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

god77 operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside of Indonesia. These countries may have data protection laws that differ from Indonesian law. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection regulations.

11. Changes to This Privacy Policy

god77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date below. We may also notify you via email or in-app notification if the changes significantly affect your rights.

Your continued use of god77 services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the god77 platform
• WhatsApp: +62 812 3456 7890

Our customer support team is available 24 hours a day, 7 days a week, with Indonesian-speaking agents ready to assist you with any privacy-related inquiries or concerns.